Our lobby has reopened! We are still recommending masks while inside our facility. If you would like to come inside for your appointment just check in with the front desk when you walk inside. We will perform exams in the treatment area if a mask is not worn in order to provide the best protection to our staff. If you are inside and your pet is receiving an exam we will discuss everything with you, in person, once the exam is performed. We will be limiting the amount of people in the rooms to two per visit.
We will continue to allow curbside check-ins and will still be emailing all paperwork the day the appointment is made in order to expedite the check-in process when you come in. If you are unable to print paperwork on your own or fill it out, scan and email back please inform the staff at the time of the appointment.
Please arrive 10 minutes before your appointment if you were unable to email your paperwork back and 5 minutes if you were. When you arrive if you are staying curbside give us a call at 480-892-1577 and let us know you are here and what you are driving. At that time we will get a technician on the phone to obtain pertinent information on your pet’s medical condition. After this a technician will come to the car to get your fur baby. Please step out of your car with your fur baby. We require all cats to be in a stable carrier and will take a slip lead out for all dogs. We will be adhering to the CDC’s recommendation of 6-10 feet of space so we won’t be able to look at any pictures on phones (you can email these) and all staff will avoid physical contact such as handshakes. Your pet will be taken into the treatment area where we will perform an exam. After this is completed a veterinarian or team member will call you with the exam findings and associated costs. A technician will come out to the car to have you sign the treatment plan. If we are not waiting for any testing to come back a client service representative will be out to the car to obtain payment. She will bring back your receipt and we will get a signature if you are using a credit card.
If any diagnostics were performed a staff member will call you with results and any plan modifications as well as discharge instructions. Once that is all completed the Client Service Representative will send an invoice directly to your email so you can pay online from your phone. When the technician has finished up all treatments they will bring your fur baby out with your receipt. If you have any further questions the technician can give you a call again once inside.
Please let us know if you have any questions or concerns. You can give us a call at 480-892-1577 or email us at firstname.lastname@example.org